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Preparing and implementing quality assurance policies and procedures

Performing routine inspections and quality tests

Identifying and resolving workflow and production issues

Ensure that standards and safety regulations are observed

Address and discuss issues and proposed solutions with superiors

Document quality assurance activities and create audit reports

Make recommendations for improvement

Create training materials and operating manuals

Proven work experience as a Quality Assurance Specialist or similar role

Working knowledge of tools, methods and concepts of quality assurance

Solid knowledge of relevant regulatory standards

Good communication skills, both verbal and written

Excellent data collection and analysis skills

Strong attention to detail

Relevant training and/or certifications as a Quality Assurance Specialist

Interpret, build upon, and comply with company quality assurance standards

Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions

Document quality assurance activities with internal reporting and audits

Develop improved standards for production and design, and create testing protocols for implementation across all service lines

Identify training needs and take action to ensure companywide compliance

Pursue continuing education in new solutions, technologies, and skills





Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables

Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs

Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements

Develop or update procedures for capture, investigation, and documentation of product complaints

Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers

Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes




Deep knowledge of quality assurance terminology, methods, and tools

Superb computer skills, including database management

Excellent analytical, problem-solving, and decision-making skills

Proficiency in best practices for testing, version control, and defect management

Professional certification, such as Six Sigma, CQE, or CQA

Bachelor’s degree (or equivalent) in relevant field

Understanding of agile/scrum methodology and how QA functions within it

Fluency in more than one language




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