THARANI
SCOPE OF WORK
Preparing and implementing quality assurance policies and procedures
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Performing routine inspections and quality tests
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Identifying and resolving workflow and production issues
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Ensure that standards and safety regulations are observed
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Address and discuss issues and proposed solutions with superiors
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Document quality assurance activities and create audit reports
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Make recommendations for improvement
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Create training materials and operating manuals
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Proven work experience as a Quality Assurance Specialist or similar role
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Working knowledge of tools, methods and concepts of quality assurance
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Solid knowledge of relevant regulatory standards
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Good communication skills, both verbal and written
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Excellent data collection and analysis skills
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Strong attention to detail
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Relevant training and/or certifications as a Quality Assurance Specialist
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Interpret, build upon, and comply with company quality assurance standards
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Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions
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Document quality assurance activities with internal reporting and audits
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Develop improved standards for production and design, and create testing protocols for implementation across all service lines
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Identify training needs and take action to ensure companywide compliance
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Pursue continuing education in new solutions, technologies, and skills
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Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
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Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
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Develop or update procedures for capture, investigation, and documentation of product complaints
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Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes
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Deep knowledge of quality assurance terminology, methods, and tools
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Superb computer skills, including database management
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Excellent analytical, problem-solving, and decision-making skills
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Proficiency in best practices for testing, version control, and defect management
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Professional certification, such as Six Sigma, CQE, or CQA
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Bachelor’s degree (or equivalent) in relevant field
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Understanding of agile/scrum methodology and how QA functions within it
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Fluency in more than one language